WILL CALL
DELIVERY SERVICE
To make your delivery experience as smooth as possible, please review the following guidelines before placing your order:
DELIVERY TIMES
Standard Delivery: 5-7 business days.
Winter Delivery: Up to 10 business days due to higher demand and unpredictable weather conditions.
WHEN TO PLACE YOUR ORDER
General Recommendation: Place your order when your tank gauge is at 30%.
Winter Months: Order at 40-50% to account for higher usage and longer delivery times.
PREPARE FOR YOUR DELIVERY
Clear Path: Ensure there is a clear path to your propane tank for our delivery driver.
Mark Your Tank: Mark the location of your propane tank with a colored flag that is visible above any snowdrifts. This is especially important if you have an underground tank.
WINTER SEASON TIPS
Plan ahead during peak winter months when your usage is higher. Weather and road conditions may impact delivery schedules, so ordering early is the best way to avoid running low on fuel.
If you choose to be a Will Call customer, you are responsible for monitoring the amount of propane in the tank and calling us to schedule your deliveries. Please familiarize yourself with our Will Call Policy at the bottom of the page.
CURRENT WILL CALL CUSTOMERS
MAY USE THIS FORM TO REQUEST A REFILL.
Important Notices
- DO NOT use this form for emergencies.
- If your tank gauge reads 5% or lower, it is considered OUT OF GAS. Please contact our office by telephone immediately for assistance.
- DO NOT use this form if your tank is less than 20% full.
- Contact our office by telephone to discuss your options.
- ATTENTION COD Customers:
- We require payment at the time of order. Please call our office to schedule your delivery.
Request an Upgrade to Auto Route Delivery!
To prevent out-of-gas situations and avoid additional fees, we encourage all non-Route customers to consider upgrading their account to automatic route delivery.
This FREE service means you don’t have to monitor your tank or place orders – that’s our job!
ATTN WILL CALL CUSTOMERS
Depending on the time of year, it can take up to 10 business days for us to work a delivery into our schedule, so it is best to place an order when your tank gauge is between 30-40% to avoid incurring additional fees.
If your tank is less than 10% and requires a Special Delivery during business hours, a $75 “Special Trip Charge” will be payable at the time of delivery. Subject to availability, if it is possible to schedule a Same-Day delivery the fee will be $275 and a Next-Day delivery fee is $175.
If a delivery has to be scheduled after normal business hours, a $200 “After Hours Charge” will be assessed at the time of delivery.
Additionally, as required by regulation, if your tank is out of gas you must be home at the time of delivery for us to do a leak test on your system, and re-light any pilots. As a Will Call customer, an additional $100 fee will be charged for Out-Of-Gas service.
Will call terms and fees are subject to change without notice.