FREQUENTLY ASKED QUESTIONS
WHAT DOES PROPANE SMELL LIKE?
WHAT ARE SOME ADVANTAGES OF PROPANE OVER ELECTRICITY?
DO I HAVE TO PURCHASE A PROPANE TANK?
Small propane cylinders such as the ones used on gas grills or RVs are usually owned by the consumer. These cylinders are portable and normally taken to be refilled at a propane refilling station or can be exchanged at a propane cylinder exchange cabinet.
Most large stationary tanks are owned by the propane company that provides service to the property and are leased or on loan to the customer. It is illegal for propane to be put into or taken out of a propane tank without the tank owner’s permission. The propane company is responsible for maintaining their tank.
Customers who own their propane tanks are responsible for tank and gas system maintenance to ensure the tank’s continued suitability for storing propane safely. Tank owners can elect not to contract with any one supplier and have the opportunity to purchase propane from different companies if they choose. However, if a shortage of propane occurs, they may have difficulty finding a supplier with available product.
WHY DO PRICES VARY FROM ONE SUPPLIER TO ANOTHER?
DO PROPANE COMPANIES REQUIRE A CREDIT APPLICATION?
It is a common practice for most gas companies to request a credit application from customers or potential customers. If credit is approved, credit limits are generally one gas delivery, which means the previous delivery must be paid before another delivery is made. You will have a variety of payment options including budget billing pay-as-you-go monthly billing and auto-debit. Applicants whose credit has not been approved will be required to pay cash on delivery.
IS PROPANE SAFE?
Utah LP Gas performs a complete gas system inspection and instructs the homeowner on the safe use and maintenance of their propane system. Propane is nontoxic, so it’s not harmful to soil or water and it cannot be ingested like gasoline or alcohol fuels because it is released as a vapor from a pressured container.
HOW DO I KNOW WHEN I AM DUE FOR A DELIVERY?
WILL I HAVE TO SIGN A CONTRACT FOR PROPANE DELIVERY?
IS FINANCIAL ASSISTANCE AVAILABLE FOR PURCHASING PROPANE?
WHY DO WE CHARGE HAZMAT FEES?
We charge a hazmat fee to help cover the costs of complying with state and federal regulations that ensure the safe handling and distribution of hazardous materials, including propane. These regulations are essential for keeping our customers and communities safe and ensuring we remain compliant with DOT standards.
The fee supports expenses related to driver training, vehicle inspections, safety systems, and ongoing regulatory requirements. These standards have steadily increased since 9/11, and we are committed to maintaining compliance, even as many in the industry fall behind.
Key Compliance Areas Include:
- DOT: Driver hours restrictions, annual inspections, remote vehicle shutdown systems, and hazardous material training.
- OSHA: Updated workplace safety requirements.
- DHS: Homeland security screening and site-specific planning.
- EPA & NFPA: Environmental compliance and updated safety codes.
Our commitment to these standards helps us provide you with safe, reliable service.